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1. General Policy
 

At Thrive Fluidly, we are committed to delivering professional coaching services and supporting our clients throughout their fitness journey. As coaching services require dedicated planning, preparation, programming and the reservation of appointment times, refunds and cancellations are subject to the terms outlined in this policy.

By purchasing or booking any coaching service with Thrive Fluidly, you acknowledge that you have read, understood and agree to this Refund & Cancellation Policy.
 

2. Cooling-Off Period
 

If you purchase coaching services online, you may have the right to cancel within 14 days in accordance with applicable UK consumer legislation, provided coaching has not yet commenced.

If you request that coaching begins within the 14-day cooling-off period, you expressly agree that:

• Coaching services may commence immediately.

• Once coaching has started, your statutory right to cancel may be reduced or lost.

• Where applicable, any refund will be calculated to reflect the proportion of services already provided.
   

3. Standard Coaching Packages
 

Once coaching has commenced, payments are generally non-refundable.

Should Thrive Fluidly agree to a refund in exceptional circumstances, this will be calculated only after deducting:

• The full value of all coaching sessions already delivered.

• Any personalised training programmes, nutritional guidance, digital resources or materials already provided.

• Any administrative or preparation costs reasonably incurred in delivering your coaching.

Refunds are issued solely at the discretion of Thrive Fluidly unless otherwise required by law.
 

4. Monthly Coaching
 

Monthly coaching memberships continue until cancelled.

If you wish to end your coaching, you must provide a minimum of one month's written notice by email to info@thrivefluidly.co.uk.

Your notice period begins on the date your cancellation email is received.

Coaching sessions and payments will continue throughout the notice period and all scheduled payments remain payable.

Failure to attend sessions during the notice period does not remove your obligation to pay.
 

5. Discounted, Corporate & Promotional Coaching
 

Any coaching provided at a discounted rate, including but not limited to:

• Corporate partnerships

• Blue Light Card discounts

• NHS discounts

• Student discounts

• Promotional offers

• Introductory offers

• Special negotiated rates
   

is supplied subject to the agreed pricing and the terms of this policy.

Clients receiving discounted coaching must provide a minimum of one month's written notice by email if they wish to end their coaching.
 

Where coaching has already commenced, clients are not entitled to a refund of the remaining value of the package simply because unused sessions remain.

Any refund that is approved by Thrive Fluidly will be calculated only after taking into account:

• Coaching sessions already completed.

• Time invested in programme design, planning and ongoing support.

• Resources already provided.

• The overall value of services delivered.
   

For example, completing 4 sessions of an 8-session programme does not automatically entitle a client to a 50% refund. Refund calculations are based on the value of services already provided and not solely on the number of unused sessions.

Refunds relating to discounted coaching remain entirely at the discretion of Thrive Fluidly except where otherwise required by law.
 

6. Fixed-Term Programmes
 

Where you enrol on a coaching programme with a fixed duration (for example 8-week, 12-week or 16-week programmes), payments are non-refundable once the programme has commenced unless required by applicable law.

Exceptional circumstances will be considered on a case-by-case basis.
 

7. Missed Sessions

Sessions cancelled with less than 24 hours' notice may be treated as used and may not be refunded or rescheduled.

Failure to attend a scheduled coaching session without prior notice will normally result in that session being forfeited.
 

8. Sessions Cancelled by Thrive Fluidly
 

If Thrive Fluidly needs to cancel a coaching session, every reasonable effort will be made to rearrange the appointment.

Where this is not possible, Thrive Fluidly may offer:

• A replacement session.

• Credit towards future coaching.

• A refund where appropriate.
   

9. Medical Circumstances
 

If you become medically unable to continue coaching, please notify Thrive Fluidly as soon as reasonably possible.

Medical evidence may be requested before considering options such as:

• Pausing your coaching.

• Extending your coaching period.

• Considering a discretionary partial refund.

Each request will be assessed individually and no guarantee of a refund is made.
 

10. Processing Refunds
 

Where a refund is approved, payment will normally be returned using the original payment method within 14 days of confirmation.

Contact

Business Name: Thrive Fluidly™ 

Email: info@thrivefluidly.co.uk

Telephone: 07456 398440