Privacy Policy

Last Updated: 3/7/2026

1. Introduction

Welcome to Thrive Fluidly We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services, or become a client.

2. Who We Are

Business Name: Thrive Fluidly

Email: Info@thrivefluidly.co.uk]

Website: www.thrivefluidly.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name
Email address
Telephone number
Date of birth (where required)
Postal address (if required)

Health and Fitness Information

To provide safe and personalised coaching, we may collect:

Medical conditions
Injury history
Exercise experience
Mobility assessments
Lifestyle information
Fitness goals
Progress records
Measurements or performance data

We only collect this information where necessary and, where required, with your explicit consent.

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics data

4. How We Use Your Information

We use your information to:

Provide personalised coaching and training programmes.
Assess your suitability for exercise.
Deliver our services safely and effectively.
Respond to enquiries.
Manage bookings and appointments.
Process payments.
Communicate important updates.
Improve our services and website.
Meet legal and regulatory obligations.

We will only use your information where we have a lawful basis to do so.

5. Our Legal Basis for Processing

We process personal information under one or more of the following legal bases:

Performance of a contract.
Your consent.
Our legitimate business interests.
Compliance with legal obligations.

Health information is processed only where permitted by UK GDPR and with your explicit consent where required.

6. Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

Payment processors
Booking systems
Email providers
Website hosting providers
Cloud storage providers
Analytics services

These providers only process your information on our behalf and are required to keep it secure.

We may also disclose information where required by law.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Access to personal information is limited to those who need it to provide our services.

8. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

When information is no longer required, it will be securely deleted or anonymised.

9. Cookies

Our website may use cookies to improve functionality, understand website usage and enhance your experience.

You can control or disable cookies through your browser settings.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to processing.
Request transfer of your data where applicable.
Withdraw consent at any time where consent is the legal basis for processing.

To exercise these rights, please contact us using the details above.

11. Marketing Communications

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time by using the unsubscribe link or contacting us directly.

We will not send marketing communications without an appropriate lawful basis.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.